Digital Modern Workplace Enablement
Modernising your Workplace
At Alfa Xprienz we provide customised , innovative end-to-end solutions that help businesses and organisation to succeed in the digital space. Our Integrated Digital Modern Workplace solution brings together productivity apps driven integration of relevant end user services in the organisation cutting across Workplace Services, Network Services and Security Services
Traditional Workplace Challenges
Remote Access
As One-Office concepts becomes pervasive, end-users need access to data and apps any time, anywhere, any device with agnostic tech support.
Cost Efficiency
Organisations want a workplace solution that brings down cost, improves user productivity and enables a choice environment.
Security and Compliance
With growing cybersecurity threats, compliance requirements and data-protection regulations like GDPR, providing a secured workplace becomes imperative.
Alfa Xprienz Digital Modern Workplace Solution
Integrated dmw
The Integrated Digital Modern Workplace brings together a use case driven integration of relevant end user services in the enterprise cutting across Workplace Services, Network Services and Security Services
Value Drivers
The solution is focused on three key value drivers:
- Improved Productivity for End Users
- Reduction of IT Complexity & Total cost of ownership
- Elimination of Data Risk
Lower tco
We help you save time, resources, and costs on a unified recovery experience without legacy infrastructure demands
Alfa Xprienz Digital Modern Workplace
What Our Solutions Offer Your Organisation
User Experience
UX is at the center of the solution with more self-service /closed feedback loop solutions
AI/Cognitive Enablement
Cognitive Services Platform. AI enabled services that keeps learning and improving.
End User Portal
An end-user portal that is intuitive and enables end-users to get single-pane view of IT needs
Automation
API-driven orchestration reduces manual tasks while leveraging human capital for higher-order work and improves end-user productivity
Cloud Infrastructure
A cloud first approach to all underlying services. On-prem, hybrid options are also available
Workplace Security and Network
Centralized and automated network management with comprehensive workplace security
End-To-End Integration
End-to-end integrated solution with complete coverage of workplace needs including workplace support, network and security
Alfa Xprienz Digital Modern Workplace Business Benefits
Persona analysis
Alfa Xprienz end-user analytics, enables customized end-user experience
Optimised IT spend
Optimized IT spend with device refresh based on actual health of the device with Alfa Xprienz solution
Reduce Service Desk Calls
Leverage on our solution support to reduce service desk calls up to 45%
Increased Productivity
Increased employee productivity up to 35% when adapting the collaboration suite of tools for communications
Cost Saving
Cost savings up to 25% through full stack (device, network, workplace) operational and threat management
Talent Recruitment & Retention
Better talent recruitment and retention with flexibility through choice program
Automation
Automation using service management tools and a cognitive roadmap for self-service features
End-to-End Support
Comprehensive cognitive driven end to end device support
Alfa Xprienz Digital Modern Workplace Services
Collaboration and Device Management Services
Managed Mobility Services
- Zero/Light-Touch Enrollment
- Dynamic Configuration
- Cognitive expense management solution
- Application Management
- Enterprise Application Store
- Self-Service Portal
Workplace Virtualization Services
- Agnostic Cloud - (Speed to Stand Up VDI is faster in DaaS solutions)
- Software Defined Data Center
- End to End Managed Service
Workplace Collaboration Services
- Complete suite of services, hosted on cloud
- Vendor agnostic and not a “one size fits all” approach
- Intuitive and integrated portal to manage entire Office 365 stack
Device Procurement & Deployment
- Device Choice Portal
- Unmatched global coverage
- Industry leading partnerships
- Deployment
- Comprehensive IT asset disposition
Alfa Xprienz Digital Modern Workplace Support Services
Workplace Support Services (WSS)
- Cognitive self service that provides a cognitive chat based solution
- Continuous learning and hand-off to an agent to preserve the continuum of services
WSS for Service Desk
- Automated password reset
- Chat support
- Remote take over
- Self - service portal
- Standard Service Desk operational SLA reporting
Desk-side and Client Center Support
- On-site services
- Walk-in centers for tech support
- Mobile app to schedule support appointments
Intelligent WSS with Viva
- Viva revolutionary analytics and cognitive capabilities along with Viva's intelligent workflows
- Our Intelligent workplace solution provides productivity and ultimate user experience required by end users
Workplace Support Services Analytics
- Objective ticket data information about the most common causes of service desk issues
- Determination of top call drivers
- Ongoing tracking and verification of success
Alfa Xprienz Digital Modern Workplace Network and
Security Services
Network for Workplace
- Faster implementation of security policy by micro-segmentation of network
- Centralized and automated network management
- Secured and quick provisioning of network functions
Endpoint Security
- Cloud hosted end-point managed security
- NextGen anti-virus for advanced end-point security
- Threat protection and security management
App and Data Protection
- File integrity monitoring
- Device control
- Memory protection
- Malicious application identification
- Application blocking
TALK TO US
Talk to one of our experts to discover how Alfa Xperienz Solutions can help you achieve your AI and data-driven aspirations.