Become Part of A Unique Global Team

At Alfa Xprienz, we leverage technologies to drive innovation and enable businesses to transition into digitally mature organizations. We will help you start small, start simple and scale fast. We do this by building and running on the world's best data and AI infrastructure platforms, so our customers can benefit on solving challenges that are hindering their organizational mission.

Our driving force at Alfa Xprienz is that we grow and innovate heavily in areas that improve productivity and operational efficiencies in order to ensure that we collaboratively continuously deliver the highest quality products to your customers.

Become part of a uniquely Global Team with innovation at the forefront leveraging technology in driving amazing experiences. We are looking forward to you joining our amazing team in any of our professional and expert roles. We have an amazing culture of growing and learning together, whilst we create exciting solutions to problems of businesses, organizations, governments and individuals.

The Role Requires You To:

Provide vertically integrated customer support solutions to product teams and partners who interact with external or internal customers across multiple channels at different points of the customer lifecycle. We take an end-to-end customer-centric approach to designing the solution, taking into consideration process, people, and more. We act as strategic business partners by driving customer value, reducing and managing risk, and increasing efficiency across Google’s support operations.

This role is the glue between the customer and our engineering teams, and will be extremely rewarding because of the end-to-end ownership.

What you are responsible for

• Take full ownership of the end-to-end solution delivery for a customer support need, guiding an approved project from concept (requirements, functional design, user research) to launch (testing, sign offs, deployment, support).
• Become a trusted customer advocate and help identify the business requirements corresponding to the customer needs and pain points.
• Partner with the Program Management Office, Solutions Architect Lead, UX partners, and others to design the requirements and deliver the solution.
• Perform analysis and design business processes.

What We Require:

• Bachelor's degree in Computing, Design, Product, Business Systems or related field, or equivalent practical experience.
• Experience with stakeholder engagement, business requirements management, solution design, customer journey mapping, solutions delivery, project management.
• Experience with full development lifecycle of creating software solutions.
• Skills/training/certifications in key contact center or CRM software providers.
• Software engineering development lifecycle experience (Agile, DevOps, etc.).
• Experience with customer support/service and contact centers, operations, and solutions.
• Collaboration skills and the ability to influence.
• Strong written and verbal communication skills.

Benefits

• Health insurance reimbursement and collective healthcare scheme
• Life, accident and disability coverage
• Company Pension
• Paid parental leave
• Annual vacation bonus

We Are Commited to Diversity and Inclusion

At Alfa Xprienz, we are committed to fostering a diverse and inclusive culture where everyone can excell and grow. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Alfa Xprienz are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.